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Returns & Refunds

Returns & Refunds


Due to the bespoke nature of our products and given that every order is custom-made, we are unable to accept returns unless the product has been accepted by us as defective, damaged or faulty or not as described/sold. 

If the product is damaged upon arrival, faulty or defective you need to provide photographic or video evidence of this when you send in the defect notification to us. 

To carry out the return for you, we require a receipt or proof of purchase to confirm the item was purchased by yourself.


Once your returned items is received and we have inspected it, we will send you an email to notify you that we have received your returned item. In that email, we will also let you know whether the refund is accepted or rejected.

If the return is approved, then we will process your refund and credit your credit card or original method of payment automatically, within 3 days.


We are only able to replace items if they are defective or damaged.  If you need to exchange your purchased item for a different item, please email us at

Return shipping

To return your product to us, you should send it to Unit 8, Queenborough Business Park, Queenborough, Kent, ME11 5DY.

You will be responsible for covering the costs associated with returning your item to us. These shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

If you have any queries about any of this process, please email or call us on 01622 380 121.